How a Lancaster County non-profit transformed volunteer case management with affordable, volunteer-friendly software.
Since 1994, Advoz has been a cornerstone in providing Restorative Justice services to Lancaster County. Dedicated to community healing and conflict resolution, Advoz delivers RJ Conferencing, Circle Dialogues, Making Peace workshops, and school support programmes. As a non-profit with a team of 30 volunteers and staff members, Advoz needed an affordable and powerful case management solution that could scale without prohibitive per-user licensing costs.
As a non-profit operating with tight budget constraints, traditional case management solutions with per-user pricing were prohibitively expensive. Advoz needed a solution that could serve their entire team without breaking the bank.
With 30 volunteers and staff needing system access, standard licensing models would require separate paid seats for each user, making organisation-wide adoption impossible within their budget.
Advoz required the ability to track outcomes at the individual relationship level within each case, capturing restitution payments, community hours, and relationship-specific progress—not just case-level summaries.
Case information was spread across multiple tools and documents, making it difficult to find what was needed quickly or share updates with the wider team. Advoz needed a single place to store all case data so it was easy to locate, access, and collaborate on.
myRJ provided Advoz with unlimited logins for all 30 volunteers and staff members at no additional cost, eliminating per-user fees and enabling organisation-wide adoption.
The system enables relationship-level outcome tracking with separate agreements per incident, allowing Advoz to capture granular progress on restitution, community service, and interpersonal outcomes.
myRJ’s customisable fields and advanced reporting module allow Advoz to tailor the system to their workflows and generate detailed data exports for evaluation and reporting.
The ability to link cases and map familial and other relationships between participants provides valuable context and helps Advoz manage complex, interconnected community situations.
Simplified views and direct progress entry by volunteers, combined with real-time updates, empower volunteers to participate actively in case management without steep learning curves.
The myRJ team proved receptive and responsive throughout implementation, providing genuine feedback and prompt follow-up on deliverables and feature requests.
Automated workflows and streamlined data entry reduced administrative burden, freeing volunteers to focus on facilitation and community engagement rather than paperwork.
Better visibility into cases and participants across the organisation enabled supervisors to track progress, identify patterns, and ensure consistent case management practices.
Simplified views and direct system access encouraged active volunteer participation in case management, increasing engagement and utilising volunteer expertise more effectively.
Relationship-level outcome tracking ensures Advoz captures complete data on restitution payments, community hours completed, and interpersonal progress—essential for program evaluation and funder reporting.
“The myRJ team have proven to be both receptive and responsive. They seek genuine feedback and respond with prompt follow up on deliverables. I have been impressed by their investment to continual improvement of myRJ to meet the needs of the organisations and programs they serve.”
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