How Connektivity’s myVCU platform is helping deliver faster, more joined-up support to victims of crime across ten boroughs.
Catch22 is a social business with over 200 years of combined history, running more than 100 services across the UK, touching the lives of over 140,000 people every year. In September 2023, they were commissioned by the Greater Manchester Combined Authority to deliver unified victim support services across all ten boroughs of Greater Manchester’s vibrant region.
They needed a case management system that would work seamlessly with their established processes and approach — and they needed a genuine development partner who could move at speed and adapt as the service grew. That’s where Connektivity came in.
Over 80,000 historical cases needed to be carefully imported from their existing platform, preserving all critical case history and ensuring no data loss.
Daily referrals flowing in from Greater Manchester Police (via Niche) and Action Fraud, alongside two-way portal integration with the GMVS commissioning portal.
The system had to be built around how their teams actually work, not the other way around. Every screen, field, and workflow needed careful configuration.
Real-time visibility of support activity and case distribution across ten boroughs, with robust reporting back to commissioners.
Every screen, field, and workflow was configured to match Catch22’s established victim support model. No off-the-shelf compromises.
All 80,000+ historical cases imported cleanly from the legacy system, with full validation and integrity checks to preserve case continuity.
Automated daily imports of referrals from Greater Manchester Police and Action Fraud, keeping the system current with incoming cases in real time.
Real-time case updates fed back to the GMVS commissioning portal, giving commissioners and partners live visibility of support delivery across boroughs.
Integrated into Catch22’s reporting dashboard, delivering automated insights on case volumes, outcomes, and borough-level performance.
Dedicated Customer Success Manager and a joint roadmap, working collaboratively to evolve the platform as the service scaled and learned.
The myVCU platform is now live across all ten boroughs of Greater Manchester, delivering faster, more joined-up support to victims of crime.
Streamlined workflows and automated data imports mean case workers spend less time on data entry and more time delivering care.
Unified case management across ten boroughs ensures every victim gets support, regardless of which borough their case originates from.
Portal integration keeps victims updated on their case status in real time, improving communication and trust throughout their journey.
Comprehensive reporting shows commissioners exactly how the service is performing, with real-time visibility into case volumes and outcomes across boroughs.
“We’ve been consistently impressed by Connektivity’s agile and solutions-driven approach throughout this project. Their team brings valuable technical and data guidance when needed, always with a curious, can-do attitude.”
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