How we mobilised a new victim care service across two counties at pace — going live without a single victim losing support.
In October 2025, Catch22 was commissioned by the Norfolk and Suffolk Police and Crime Commissioners to deliver a new Victim Care Service — free, confidential, non-judgemental support for victims and witnesses across both counties. With a tight mobilisation timeline and the need to seamlessly transition from an existing provider, Catch22 faced a critical challenge: every active victim had to continue receiving support without a single interruption.
Four key obstacles to overcome
An aggressive timeline left no room for delays. The service had to launch on schedule, with every system in place and tested.
All active and historical case data from the outgoing provider had to be imported cleanly, validated, and ready before day one.
The two counties had distinct data capture needs and custom fields that the system needed to support out of the box.
Every victim and witness had to be accounted for and visible in the system from day one. Zero tolerance for lost records.
Six pillars of support
We built new data fields and tailored workflows to match the specific requirements of both counties, ensuring caseworkers had exactly what they needed from day one.
All case data from the legacy system was imported, validated, and verified ahead of go-live. No handover delays. No lost cases.
Automated daily police referral imports from Athena Direct (ADT) ensured new cases flowed in without manual data entry.
A single point of entry for all new cases, reducing friction and ensuring every victim was captured in the system.
Real-time dashboards and reporting for managers and commissioners, providing visibility and accountability from day one.
Dedicated Customer Success Manager and a joint roadmap meant Catch22 had a responsive, flexible partner aligned to their goals.
Results that matter
Launched on schedule in October 2025, with every active case migrated and visible in myVCU. The service went live without disruption.
Not a single victim lost support. Every case was accounted for and continuous support was maintained throughout the transition.
Met aggressive timelines without cutting corners. A responsive, flexible partnership with Connektivity made the difference.
Automated integrations and clean data meant caseworkers could spend time on what matters: providing support to victims and witnesses.
Real-time reporting and visibility gave commissioners and partners full confidence in the service from day one.
“Getting NSVCS live within the required timeframes really depended on a responsive and flexible way of working, and Connektivity played a key role in making that happen. The Connektivity team were consistently supportive, adaptable and easy to work with throughout.”
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