How myRJ transformed case management for a community-based restorative justice programme
Restorative Denver is a non-profit dedicated to addressing crime, harm, and public safety through community-based restorative practices. Their mission is to facilitate healing and justice through open dialogue and mutual understanding. As their caseload grew, they recognised that their existing systems couldn’t scale efficiently, and they needed a purpose-built platform designed specifically for restorative justice work.
Restorative Denver faced three critical barriers to growth:
Engaging victims in the process requires sensitive handling and secure communication channels. Without the right tools, organisations risk re-traumatisation and data breaches.
Keeping volunteers informed and engaged while managing access to sensitive case information is a complex balancing act. Poor communication leads to missed opportunities and lower programme effectiveness.
The administrative burden of manual case management consumed countless staff hours and made it difficult to track progress, identify bottlenecks, or demonstrate impact to funders and stakeholders.
Case data was scattered across spreadsheets, documents, and email threads, making it difficult to find what was needed quickly or share updates with the wider team. Restorative Denver needed a single, centralised system to store all case information so it was easy to locate, access, and collaborate on.
Restorative Denver implemented Connektivity’s myRJ platform, which provided six core capabilities:
Share the right information with volunteers and stakeholders while protecting sensitive victim details. Role-based access ensures everyone has what they need without compromising security.
Improved communication between staff and volunteers through built-in messaging and case notes. Real-time updates keep everyone aligned and reduce miscommunication.
Link related cases and view them together. Identify patterns, track families or communities involved in multiple incidents, and provide coordinated support.
Intuitive design that requires minimal training. Volunteers can navigate the system with ease, freeing up staff to focus on case work rather than tech support.
Detailed tracking of progress and outcomes. Generate reports on case progression, volunteer engagement, and programme impact—essential for funders and stakeholders.
Purpose-built secure system designed for sensitive information. Encryption, audit trails, and access controls ensure compliance and protect vulnerable participants.
Reduced administrative time by automating workflows and eliminating manual data entry. Staff can now focus on meaningful case work and direct service delivery.
Better informed and more engaged volunteers. Clear communication and access to relevant information increases satisfaction and retention.
Purpose-built secure system with encryption and audit trails. Participants—especially victims and persons harmed—trust the platform with their sensitive information.
More effective service delivery through coordinated case management. Comprehensive reporting demonstrates impact to funders and helps refine programme delivery.
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